Canadian Data Access, Analysis, and Delivery Software Forecast, 2017–2021

This IDC study presents data for the Canadian data access, analysis, and delivery software market, including a five-year forecast for the 2017–2021 period. The study includes a breakdown of cloud versus on-premise revenue data as well as insights into the three functional markets that make up this space: EQRA, APA, and SIM. Market drivers and inhibitors specific to the Canadian market are addressed and vendor guidance is provided.

“The Canadian data access, analysis, and delivery software market covers end user–oriented tools for ad hoc data access, analysis, and reporting as well as production reporting. This set of technologies is helping Canadian businesses tap into the wealth of accumulating data that can contribute to business success, making the opportunity for both on-premise and cloud adoption quite strong," said Mira Perry, research manager, IDC Canada Enterprise Applications.

Source: IDC Bigdata

IDC MarketScape: Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

This IDC study represents a vendor assessment of the IT service and incident management software space using the IDC MarketScape model. Disruptive trends in mobility and cloud computing are driving increasingly heterogeneous IT environments that, in turn, are adding significant complexity to technology service delivery and support within the enterprise. To that end, many IT organizations are quickly discovering that traditional service and incident management practices and tools, which often rely on manual/high-touch processes, are not able to scale to meet the demands of the business. While automation has long held the promise of reducing IT staff’s reliance on repetitive “keeping the lights on" tasks and freeing IT staff up to engage in higher-value initiatives, IT staff have largely lacked the trust in fully automating complex IT processes.

However, with advanced technologies available in the market for gathering, analyzing, and correlating unprecedented amount of IT and business user–related data, IT organizations are better positioned than ever to create smarter, faster, and more automated service and incident management practices. Likewise, IDC expects that artificial intelligence (AI) technologies for service and incident management will increasingly be leveraged to tap into large sets of unstructured and structured data sets to drive advanced automations aimed at enhancing service delivery and support experiences via task, process, and decision IT automation. For instance, artificial intelligence, machine learning, and advanced automation-enabled incident and service management software can be used for processes such as proactively scheduling service calls, intelligently assigning tickets, reporting network outages, and helping users provision new devices and/or software.

In addition, AI-enabled service and incident management is particularly well suited for mobile workers as it can allow for global 24 x 7 IT service and support availability. Likewise, IT organizations should seek IT service and incident management software solutions that offer integrated collaboration capabilities such as live chat, remote access, and self-service tools, to facilitate enhanced collaboration between IT staff and business users as well as to provide efficient access to IT services and support across multiple device types. As IT environments become ever more hybrid, incident and service management solutions that offer advanced integration with both on-premises and cloud-based technologies will increasingly gain traction in the enterprise. Likewise, the need for better change control, discovery, software license management, and compliance tracking is also helping drive demand in this market.

“IT service and incident management will continue to evolve from a reactive to a proactive posture in terms of both adopting and supporting new technologies. Thus IT support staff will seek solutions to better utilize its massive storage of data associated with business users’ preferences, priorities, and practices to create faster, smarter, easier, and more intuitive interactions with its customers," comments Robert Young, research director, IT Service Management and Client Virtualization Software. “Savvy IT leaders will increasingly seek IT service and incident management solutions that offer Big Data–driven predictive analytics, automation, and artificial intelligence to reduce the need for manual processes, such as filling out forms and sending emails, and deliver an experience that end users prefer and enhances IT and business productivity."

Source: IDC Bigdata

Chief Analytics Officers: New addition to the C-Suite.

To thrive in the digital economy and beyond, organizations need to have cohesive data and analytics strategies that can be implemented across all levels (strategic, operational and tactical) of decision making. In many cases, chief executive officers (CEOs) and chief information officers (CIOs) have taken on additional responsibilities that include overseeing the use of data and analytics in decision support and decision automation, but in a growing number of cases, the role of a chief analytics officer is gaining traction as forward looking enterprises like Magellan Health in Connecticut, are looking to hire chief analytics officers (CAOs) to lead their organizations through digital transformation initiatives.

Source: IDC Bigdata

Worldwide Analytic and Performance Management Applications Software Market Shares, 2016: More Specialization and More Advanced Analytics

This IDC study highlights the shares of the largest vendors in the worldwide analytic and performance management applications market for the calendar year 2016.

“Following a year of low growth affected significantly by currency exchange rates, the analytic and performance management applications market grew at a healthy 7.0% in 2016," said Dan Vesset, group VP, Analytics and Information Management. “Demand for prepackaged analytic applications that are business process and industry specific and thus diminish the need to build analytic solutions from scratch remains strong."

Source: IDC Bigdata

Internet of Things and Analytics Future Growth Opportunities for the Hardcopy Industry

This IDC Market Perspective aims to summarize and update the main trends around the Internet of Things (IoT) and analytics in the hardcopy print industry, including the implications of the growing cloud adoption trends on this market, as well as discusses the opportunities vendors have within this space.

“The Internet of Things is greatly impacted by data analytics and has the potential to fundamentally transform the way people interact with surroundings. The hardcopy industry can be a part of this change and the growing momentum of IoT to improve how people utilize information and transform business." — Allison Correia, senior research analyst, IDC’s Imaging, Printing, and Document Solutions

Source: IDC Bigdata

European Enterprise Communications Survey, 2017: Attitudes Toward the WAN

This IDC Survey offers detailed insight into the results of IDC’s 2017 European Enterprise Communications Survey, focusing on the wide area network (WAN). It also provides highlights by industry and employee size band. Industry sectors include finance, manufacturing, the public sector, retail, business services, and transport. The size segments are 50–249, 250–999, and 1,000 or more employees.

IDC’s European Enterprise Communications Survey is an annual survey of organizations across Western Europe that aims to identify short- to medium-term business and 3rd Platform technology initiatives, budget holders, and priorities around network infrastructure, WAN/VPN usage, voice and data network services, cloud, Big Data and analytics, Internet of Things (IoT), unified communications and collaboration (UC&C), videoconferencing, network life-cycle services (NLS), and service provider preferences. The survey includes domestic and international organizations with more than 50 employees that have headquarters in or outside Western Europe, are multisite, and run a private network. This year, a total of 1,061 companies across the region were interviewed.

Source: IDC Bigdata

Worldwide Converged Systems Revenue Increased 4.6% Year Over Year in the First Quarter of 2017 with Vendor Revenue at $2.67 Billion, According to IDC

FRAMINGHAM, Mass., June 22, 2017 According to the International Data Corporation (IDC ) Worldwide Quarterly Converged Systems Tracker , the worldwide converged systems market revenues increased 4.6% year over year to $2.67 billion during the first quarter of 2017 (1Q17). The market consumed 1.48 exabytes of new storage capacity during the quarter, which was up only 7.1% compared to the same period a year ago.
Source: IDC Bigdata

Competitive Profiles and Analysis of Leading IT Services Players in the Czech Republic, 2017

This IDC study lists the top 100 IT services providers in the Czech Republic by market share, based on their 2016 performance. It offers a detailed examination of the top 10 services providers, including their performance according to IDC’s 13 foundation market categories.

IDC undertakes methodical reconciliation of all data sources used to provide one aggregate spending number. For complete definitions of services activities, activity groups, and foundation markets, see IDC’s Worldwide Services Taxonomy, 2016, IDC #US41098116.

Source: IDC Bigdata

Cognitive/AI: Optimism Prevails for Business Impact on Customer-Facing Initiatives

This IDC Survey Spotlight provides analysis of the results of IDC’s Cognitive/AI Adoption Survey of 301 respondents from companies of various sizes that included business and IT users. This IDC Survey Spotlight focuses on the expectations among organizations surveyed for “significant positive business impact" within customer-facing business processes of cognitive/AI.

“This IDC Survey Spotlight highlights that organizations have high expectations of the ability of cognitive and AI technologies to deliver significant positive business impact within two years across customer-facing processes, despite for many being two years away from implementation," according to Mary Wardley, program vice president, IDC’s Customer Care and CRM.

Source: IDC Bigdata