State of IoT Adoption in Canada: IT Executive Panel, 2017

This IDC Presentation analyzes IDC’s latest primary research on enterprise plans for the Internet of Things (IoT) in Canada. In June 2017, IDC surveyed 312 respondents asking enterprise IT decision makers about their IoT deployment plans by industry-specific solution.

This survey analyzes the adoption drivers and challenges for IoT solutions. Other topics surveyed included data processing architecture choices and impact on business. This data is important for marketing and sales executives seeking to better understand the rapidly IoT landscape in Canada.

“70% of Canadian medium-sized and large organizations report adopting at least one Internet of Things solution already. This indicates how the IoT market is rapidly being integrated into today’s businesses," says Nigel Wallis, vice president, IDC Canada’s Industries and IoT.

Source: IDC consumer

AT&T and SONIFI Partner to Transform Consumer Entertainment Experiences in Hospitality Settings

AT&T’s recently announced introduction of a Google Chromecast-powered entertainment solution for hotel guests serves as an example of how connected home and connected consumer applications are moving into business environments. SONIFI’s STAYCAST solution allows hotels to drive increased customer satisfaction and loyalty through “home like” experiences and sets the stage for broader consumer digital transformation in the hospitality market and other business verticals.

Source: IDC consumer






Source: EnergyTrend


LED韓國大廠首爾半導體研發出一種新型LED技術,它產生的光接近自然光光譜。2017年6月26日,首爾半導體在德國法蘭克福舉行的新聞發佈會上對此進行了發表,新SunLike系列自然光譜LED技術由首爾半導體和Toshiba Materials聯合研發而成。

Source: LEDinside




Source: DrameXchange

Chief Analytics Officers: New addition to the C-Suite.

To thrive in the digital economy and beyond, organizations need to have cohesive data and analytics strategies that can be implemented across all levels (strategic, operational and tactical) of decision making. In many cases, chief executive officers (CEOs) and chief information officers (CIOs) have taken on additional responsibilities that include overseeing the use of data and analytics in decision support and decision automation, but in a growing number of cases, the role of a chief analytics officer is gaining traction as forward looking enterprises like Magellan Health in Connecticut, are looking to hire chief analytics officers (CAOs) to lead their organizations through digital transformation initiatives.

Source: IDC Bigdata

IDC MarketScape: Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

This IDC study represents a vendor assessment of the IT service and incident management software space using the IDC MarketScape model. Disruptive trends in mobility and cloud computing are driving increasingly heterogeneous IT environments that, in turn, are adding significant complexity to technology service delivery and support within the enterprise. To that end, many IT organizations are quickly discovering that traditional service and incident management practices and tools, which often rely on manual/high-touch processes, are not able to scale to meet the demands of the business. While automation has long held the promise of reducing IT staff’s reliance on repetitive “keeping the lights on" tasks and freeing IT staff up to engage in higher-value initiatives, IT staff have largely lacked the trust in fully automating complex IT processes.

However, with advanced technologies available in the market for gathering, analyzing, and correlating unprecedented amount of IT and business user–related data, IT organizations are better positioned than ever to create smarter, faster, and more automated service and incident management practices. Likewise, IDC expects that artificial intelligence (AI) technologies for service and incident management will increasingly be leveraged to tap into large sets of unstructured and structured data sets to drive advanced automations aimed at enhancing service delivery and support experiences via task, process, and decision IT automation. For instance, artificial intelligence, machine learning, and advanced automation-enabled incident and service management software can be used for processes such as proactively scheduling service calls, intelligently assigning tickets, reporting network outages, and helping users provision new devices and/or software.

In addition, AI-enabled service and incident management is particularly well suited for mobile workers as it can allow for global 24 x 7 IT service and support availability. Likewise, IT organizations should seek IT service and incident management software solutions that offer integrated collaboration capabilities such as live chat, remote access, and self-service tools, to facilitate enhanced collaboration between IT staff and business users as well as to provide efficient access to IT services and support across multiple device types. As IT environments become ever more hybrid, incident and service management solutions that offer advanced integration with both on-premises and cloud-based technologies will increasingly gain traction in the enterprise. Likewise, the need for better change control, discovery, software license management, and compliance tracking is also helping drive demand in this market.

“IT service and incident management will continue to evolve from a reactive to a proactive posture in terms of both adopting and supporting new technologies. Thus IT support staff will seek solutions to better utilize its massive storage of data associated with business users’ preferences, priorities, and practices to create faster, smarter, easier, and more intuitive interactions with its customers," comments Robert Young, research director, IT Service Management and Client Virtualization Software. “Savvy IT leaders will increasingly seek IT service and incident management solutions that offer Big Data–driven predictive analytics, automation, and artificial intelligence to reduce the need for manual processes, such as filling out forms and sending emails, and deliver an experience that end users prefer and enhances IT and business productivity."

Source: IDC Bigdata

IDC MarketScape: Worldwide Finance and Accounting BPO Services 2017 Vendor Assessment

This IDC study presents a vendor assessment of finance and accounting BPO services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the finance and accounting BPO services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

“The F&A BPO market is mature; deals are becoming increasingly small, and most, if not all, F&A BPO providers offer the full suite of standard FAO capabilities (R2R, O2C, and P2P). For providers, this means differentiation and value must come from your technology, ability to provide new and more cost-effective pricing models, and ability to drive digital transformation capabilities faster than your competitor," says Ali Close, senior analyst, Worldwide Finance, Accounting, and Procurement BPO Services.

Source: IDC cloud